Terms

Last updated 3 November 2026. These terms are between you and Maxed Labs Ltd, which runs ParentHelm.

What ParentHelm is

A shared custody calendar and record for two parents. It works out who has the children on each night from the pattern you choose, and it keeps a dated record of schedule changes, swaps, expenses, payments and messages.

A record, not legal advice

ParentHelm keeps a dated record of your schedule, swaps, expenses and messages. It does not give legal advice, and it is not a court-approved or court-mandated service. For advice about custody or a parenting plan, talk to a family lawyer or mediator where you live.

ParentHelm does not check that a schedule matches any court order or parenting plan, and it does not tell you what is fair, legal or in a child’s best interests. If a court order and the calendar disagree, the order applies. Whether a ParentHelm export is accepted as evidence is up to the court and your lawyer.

Your account

• Use an email you control, keep your password private, and use only your own account.
• Only invite the child’s other parent or carer into your household.
• Don’t use ParentHelm to harass, threaten or monitor anyone.

The shared record

Messages and record entries can’t be edited or deleted once written. Think before you send. Expenses can be withdrawn by the parent who logged them, and the withdrawal stays in the record.

Free use and ParentHelm Pro

• Everything shared is free for both parents: the calendar, messages, answering swap requests, agreeing expenses, recording payments and reading the whole record and every receipt.
• Each calendar month, a parent without Pro can start 3 swap requests, 10 expenses and 5 receipts. Only what you start counts. Answering the other parent never does.
• ParentHelm Pro is $4.99 a month or $39 a year (US dollars, plus any tax), billed by Stripe. It belongs to the parent who buys it, and does not give the other parent Pro. It removes the monthly limits on what you start and lets you export the dated record as a PDF and a CSV.
• Households that subscribed to the older Household plan keep Pro for both parents until that subscription ends.
• It renews automatically until cancelled. Cancel in Settings; it stays active until the end of the period you paid for. We don’t refund part periods unless the law requires it.
• If Pro ends, the free features carry on and nothing you recorded is deleted. You can still read your swaps, expenses, receipts and messages; starting more than the monthly allowance and exporting wait until Pro is back on.
• If a parent deletes their account, their subscription stops renewing, so they are not charged after they have left. It stays on until the end of the period already paid. The other parent keeps the shared calendar and record.
• We may change the price with at least 30 days’ notice before your next renewal.

Availability

We work to keep ParentHelm running and your data safe, but we can’t promise it will never be unavailable. Keep your own copy of anything you need for a deadline (exports are part of Pro; the printed calendar is free).

Liability

To the extent the law allows, ParentHelm is provided as it is, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

Ending

You can delete your account at any time. We may suspend accounts used to break these terms.